FAQ

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By using a personal trainer you can devise a program tailored to fit your needs. Do you want to increase your upper body strength? Tell your trainer and they’ll customize exercises to ensure you reach your goals. If you go to a gym you’ll pay higher fees for general instruction. We are focused solely on YOU! Tell us what you want and we’ll make it happen.

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There are no costs to join. You can search the site to find chefs and trainers that will meet your goals and communicate with them for free. Only pay for sessions you book with our convenient scheduling calendar.

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When you use healthysalifestyle.com you can view several different trainers in your area, read reviews, and vet them before ever booking an appointment. At a gym you will have to pay an expensive membership fee and are limited to only the trainers they offer. 

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Please see our Cancellation Policy to view the different options. Each service provider determines which policy they’d like to use and it is posted on their profile.

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You will never be charged until after your session is complete. We store your payment information for convenience, so you don't have to re-enter it every time. You may delete or change your payment method whenever you wish, but we require a valid credit card to book appointments. 

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Once your session is complete, click on the appointment in your appointment table. In the "View Details" section you will see the option to "Request Payment." When you hit this button you will be paid for the session. Please note that payment is not automatic - after both completed sessions and those canceled outside the cancellation window you must use the "Request Payment" button to receive payment.

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Personal trainers are often very expensive at gyms because they only get to keep a small portion of the fee charged to the customer. With our model, trainers get to keep their profits and make the cost for you much lower in the process. You're not paying for a brand name gym, you're paying for the person who is taking it upon themselves to make sure you get in shape and reach your goals. Most people who go to gyms regularly don't see results because they don't know how to alter their regimen over time. This is where personal guidance makes all the difference. 

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We are the only site that allows you to communicate with your service provider in advance. Most sites choose a trainer for you, but we want to make sure you find the perfect fit. You can message a few and try them out until find the right match. Your health is important and we want to ensure that you find the perfect person to take care of it. No one can decide that for you and no one knows what you need better than you do. It's a personal choice we think people should make for themselves.

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Yes, you can only delete appointments that have never been confirmed so there are no consequences.

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We use Braintree Payments, a PayPal company, to process payments. They are a trusted and widely used payment processor who handles all of our monetary transactions. We never see your credit card or bank account information - it is all processed directly through Braintree with no involvement on our end. Your security is extremely important to us and for that reason we have chosen to partner with a trusted vendor.

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Expired appointments are times that have expired and are no longer available for one of two reasons. 1) If you request an appointment slot at the same time as another user, you will receive this message if the other request is booked. 2) You will also see it when the service provider does not see your request until after the appointment time has passed.

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